Terms and Conditions
Your order begins processing immediately after you place your order. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled. All cancellations and returns result in a 15% restocking fee. We can exchange out for the correct charger for no fee if you receive the wrong charger from us.
We understand that your order is a time sensitive purchase; we strive to provide fast shipping to all our customers. The shipping charge the customer agrees to upon purchase will determine when the customer will receive their order.
- Business Days: Our business days are Monday through Friday.
- Overnight Orders: Overnight orders placed on a business day before 1 PM central time will be shipped that day and delivered the next business day.
- National Holidays: Memorial Day, Independence Day, Christmas Day and New Year’s Day
- Battery Orders: Batteries include free shipping and exempted from our Same Day Shipping policy. Battery orders can require additional information and may take up to 1 week to ship out.
14 Day Return Policy
Our goal is to satisfy our customers by exchange or refund. Generally, we accept returns when given notice within 14 days of receiving the product and issuing the customer a Return Merchandise Authorization (RMA). There are a few exceptions, including, but not limited to these examples:
- Cancellations: All cancellations and returns result in a 15% restocking fee. We can exchange out for the correct charger for no fee if you receive the wrong charger from us.
- All or Nothing: Upon receiving your package, it must enclose all products and pieces of the products included in the RMA. If the missing product(s) the refund will be issued minus the cost of the missing product(s). If missing pieces of product(s), the refund will be issued minus the cost of the whole product(s).
- Shipping Fees: Costs of shipping are not covered under our 14 Days Return Policy, customers are responsible for all postal charges to and from. There said refund(s) issued will be calculated at the total cost prior to shipping fees.
- Buyer Pays the Return Postage: Customer has to return the product for his or her own cost in case of Exchange or Refund.
- Battery Orders: Once a battery order has been processed it cannot be canceled or refunded.
- Original Adapter Orders: Original adapters’ availability is subject to the quantity in stock and may not be available for exchanges.
12 months AC/ DC Adapter Warranty
All our AC/DC adapters come with a 12 months extended warranty. The warranty on our adapters is the most comprehensive in the industry. We will protect you in virtually every scenario on the few terms, including, but not limited to these examples:
- 1 Free Claim: A free warranty claim may only be claimed once. A fee will apply to any additional warranty claims thereafter.
- Shipping Fees: Costs of shipping are not covered under our 12 months AC/DC Adapter Warranty, customers are responsible for all postal charges to and from.
All batteries are backed by a manufacturer warranty; warranties are subject to the manufacturer. A customer may purchase 12 months Extended Warranty from TLC – Toshiba Laptop Chargers for a fee of 25. Our 12 months Extended Warranty is the most comprehensive in the industry. We will protect you in virtually every scenario on the few terms, including, but not limited to these examples:
- 1 Free Claim: A free warranty claim may only be claimed once. A fee will apply on any additional warranty claims thereafter.
- Shipping Fees: Costs of shipping are not covered under our 12 months Extended Warranty, customers are responsible for all postal charges to and from.
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